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Refund/return policy

Zero risk! All of our e-bikes are covered with a minimum 14 day return and refund policy as long as they're returned in the same condition, and repacked in the original packaging. That means you can get a refund for any reason within two weeks!

*Layaway payments are non refundable"

Ecotric electric bikes are covered by a 30 day trial ride policy! (contact us for details) If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear a 20% restocking fee of original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.

If your item was damaged during shipping, we will work with you live on a solution if possible - if not, we'll send you a return shipping label and ship a new bike out immediately.